FAQ's

PREMIUM RENT A CAR S.A, is a luxury car rental company in Greece, offering a wide range of luxury cars in many categories such as Sports Cars, SUVs, Luxury Sedans, Mini Vans, and Limousine Services.

 

Should I book my car online or over the telephone?

Premium Rent a Car S.A, offers a 24 hours / 7 days a week, online booking system, meaning that you can book your vehicle anytime you wish. As soon as we receive your reservation we will check the availability and get back to you in a few minutes in order to inform you about the payment options. For any question you may have or any further clarification you may need, you can also send an email to our Customer Care team, who will reply to you immediately in order to help you with your booking. Furthermore, there is a landline which you can always chose, from Monday to Sunday, 07.00 hrs to 23.00 hrs Greek time in order to answer all of your questions over the telephone. TEL +30 210 99 56 086

Can I reserve my vehicle without a credit card? What about if I am not the cardholder?

Credit Card is not the only way you can book a vehicle. Ask from our Customer Care team to send you our Bank Account details, in order to make a deposit or to send a wire transfer in order to reserve your car.

After the payment do I receive a confirmation number or a voucher for my booking?

As soon as you book a car via our online booking system or make a wire transfer verified by our accounting department, you will receive a detailed confirmation of your booking.

What happens during Christmas and Public/ National Holidays?

Premium Rent a Car and its departments, operates all year around, so that you can book your car anytime you wish. We can also provide inform about local public holidays, when some archaeological sites, museums etc. may be closed.

Can I cancel my reservation?

This information can also be found in the Terms & Conditions field, where our cancellation policy is specified. In general, you can chose to cancel your reservation anytime you wish, however, depending on the notice Premium Rent a Car reserves the right to charge cancellation fees. No matter what, our company ensures you that each cancellation will be dealt with flexibility and goodwill.

Is my credit card safe?

Premium Rent a Car associates with one of the leading banks of Greece, ALPHABANK S.A. for handling all the payments via our online booking system. ALPHABANK S.A. uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies.

Is there a limitation to how many cars I can book?

You may book as many cars as you wish. You can also ask for our Customer Care team to assist you if you wish a combination in your booking. Otherwise, if you proceed to a booking via our online system on your own, each car must be booked separately.

Can I buy a Gift Card?

Premium Rent a Car S.A offers Gift Card services. However, Gift vouchers are not refundable. All Gift gards, including any unused balance, expires one year after the date of issue.

How do I redeem my Gift Card?

Enter your unique Gift Card code on the Payment Details page. If the value of the total cost of your booking is greater than your Gift Card, you can pay the balance using an acceptable credit card. If the value is less than your Gift Certificate, we'll store the balance in our database for you to use on another occasion. Note that your Gift Card, including any unused balance, expires one year after the date of issue.

Can I change/amend my booking details?

You can request any kind of amendment, such as the date that you requested the vehicle, pick-up/ drop off time or destination. However, the amendments have to be confirmed from our company either via email communication or over the telephone. 

Do I need a Travel Insurance?

Travel insurance abroad is optional. This meas that if you wish you can travel without one. However, if you wish we can provide you with a travel insurance. 

WHY should I book with you?

Our personnel and sister company (Private Tours Greece) has dealt with the transportation of the Greek Presidency of the European Union for 2014 http://gr2014.eu/eu-presidency/the-greek-presidency/sponsors  . Besides that, we have more that one reason to assure you that you will receive VIP services in Greece!!

  • You book a specific vehicle and not a similar one from our Luxury Car Rentals in Greece
  • You have the flexibility to amend the category of the luxury car, as well as the dates and time.
  • You can ask for baby seats & G.P.S free of charge
  • We provide you with an emergency phone number 24h available
  • There is NO hidden extra cost